Help
Support
Write to support@widephase.com. Mention your iPhone model, iOS version, and what you were doing if something went wrong. Widephase is published by Vladislav Isaev.
Frequently asked questions
How do I contact support?
Email support@widephase.com. There is no in-app chat or account portal.
Does Widephase collect my listening history?
No. The app does not collect listening history on a remote server, does not upload your music library, and does not include advertising or analytics SDKs.
Does the heart sync with Apple Music Favorites?
Yes, for songs from your Apple Music library. Tap the heart to add a song to your Apple Music Favorites; tap it again to remove it. Favorites you set in the Music app appear in Widephase when it opens, when you return to it (at most every 10 minutes), and when you add Apple Music songs. On the first sync, hearts you already set in Widephase are kept and added to your Apple Music Favorites. Your latest tap wins. Offline, the heart still works in Widephase and syncs later, without alerts. Hearts on your own audio files stay in Widephase only. The sync runs directly between your iPhone and Apple; Widephase collects no data.
Do I need an account?
No. Widephase does not create accounts.
How do I add my own files?
You can open your own files with the system file picker, and optionally allow access to your Apple Music library.
Which iPhone and iOS versions are supported?
Supported iPhone models and the minimum iOS version will be listed on the App Store when Widephase is published.
How does DSD and DoP work?
Widephase can play DSF, DFF/DST, and SACD ISO. DoP is available on a confirmed USB DAC at DSD64, DSD128, and DSD256.
How does Room light work with Philips Hue?
Optional Room light, in Settings, is off until you turn it on. Philips Hue lamps take the colours of the playing cover — a different colour on each light — changing slowly and without flashes. Cover follows colour alone; Cover and music also lets brightness follow quieter and louder parts of the track (Apple Music follows the cover only). Widephase talks only to your Hue Bridge on the home network, over HTTPS. No Hue account and no Hue cloud are used. Pair by pressing the button on the bridge. Turning it off restores the previous lighting. Square Hue Bridges (the 2nd generation and newer) are supported. First-generation round Hue Bridges are not.
What is Contour?
Contour is optional adaptive processing, with Adaptive bass. Turning it off restores the Original or Converted path. It is not available on protected Apple Music tracks.
Where can I download Widephase?
Widephase will be available on the App Store. The listing is coming soon.